Sales Policy

Effective Date: January 2, 2025

At SilverHato.com, we strive to offer you the best shopping experience possible. By making a purchase through our website, you agree to our Sales Policy. This policy governs the terms and conditions of all sales made on our website. Please read the following carefully before completing your order.

1. General Terms

  • Product Availability: All items on our website are subject to availability. While we make every effort to ensure that our products are in stock, some items may be out of stock or unavailable at the time of purchase. If this occurs, we will notify you as soon as possible, and you will have the option to either wait for restocking or cancel your order.
  • Pricing: All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without prior notice, but prices will remain fixed for orders already placed and confirmed.
  • Sales Tax: Sales tax will be applied to all applicable orders, as required by state law. The sales tax rate is based on the shipping address provided at the time of checkout.

2. Order Process

To complete a purchase on SilverHato.com, you will need to:

  1. Browse: Explore our selection of plants and products.
  2. Add to Cart: When you find an item you’d like to purchase, simply click on the “Add to Cart” button.
  3. Checkout: When you’re ready to purchase, proceed to the checkout page. You’ll be asked to provide shipping information and payment details.
  4. Review & Confirm: Before finalizing your order, review your cart to ensure that all items, quantities, and shipping information are correct.
  5. Payment: After entering your payment details, click “Place Order” to complete your purchase.

Once your order is confirmed, you will receive an email confirmation that includes your order details and tracking information (if applicable).

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also choose to pay securely via PayPal.
  • Gift Cards: We offer digital gift cards that can be redeemed on our website.

Your payment will be processed securely through our payment gateway. We do not store your credit card information.

4. Shipping & Delivery

  • Processing Time: Orders are usually processed within 1-2 business days after they are placed. However, during peak times, such as holidays, processing may take longer. You will be notified if there is a delay in processing.
  • Shipping Methods: We offer various shipping options based on your location. Shipping costs will be calculated at checkout based on your selected shipping method and delivery address.
  • Delivery Time: Estimated delivery time depends on the shipping method chosen at checkout and your location. Domestic shipping typically takes 5-7 business days, while expedited options may deliver in 2-3 business days.
  • Shipping Restrictions: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
  • Tracking: After your order has been shipped, you will receive an email with tracking information to follow the progress of your delivery.

5. Order Modifications & Cancellations

Once an order is placed, it is processed immediately to ensure prompt delivery. Therefore, we cannot guarantee that changes or cancellations can be made once the order has been confirmed. However, if you need to modify or cancel your order, please contact us at info@silverhato.com as soon as possible, and we will do our best to accommodate your request before the order is shipped.

6. Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, please refer to our Refund and Returns Policy for more information on how to return your item(s) and request a refund. We offer returns within 30 days of delivery, subject to the terms outlined in the Returns Policy.

  • Damaged or Defective Items: If your item is damaged or defective, please contact us immediately at info@silverhato.com to arrange for a return or replacement.
  • Non-Returnable Items: Please note that certain items, such as gift cards and custom orders, are not eligible for return or refund.

7. Promotions & Discounts

  • Promotional Offers: We occasionally offer promotions, discounts, and special deals on our website. These promotions may have specific terms and conditions that apply, such as minimum purchase requirements or time restrictions. Check our Promotions Page for the latest offers.
  • Coupons: Coupon codes are valid only for the duration specified and cannot be combined with other offers unless stated otherwise.
  • Discounts: Discounts are applied before taxes and shipping costs and cannot be applied to previously placed orders.

8. Product Guarantee

We take pride in offering high-quality plants and products. If you receive a plant or product that is damaged, defective, or not as described, please contact us within 3 days of receiving your order for a full refund or replacement. After this period, we are unable to process claims for damaged or defective items.

9. Limitation of Liability

While we strive to ensure that the information on our website is accurate, we make no guarantees regarding the accuracy, reliability, or completeness of the product descriptions, prices, or other content on our website. We are not liable for any errors or omissions that may occur.

  • Product Variations: Please note that actual products may vary slightly in appearance (size, color, etc.) from what is shown on the website, as plant varieties can vary due to natural growth processes.
  • Force Majeure: SilverHato.com is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, government restrictions, and shipping delays.

10. Customer Service

If you have any questions or concerns regarding our Sales Policy or any other aspect of your shopping experience, please feel free to contact our customer service team: