Payment Policy

Effective Date: January 2, 2025

At SilverHato.com, we aim to provide a secure and seamless shopping experience. Our Payment Policy outlines the various payment methods we accept, payment processing, and related details. Please review this policy carefully before completing your order.

1. Accepted Payment Methods

We offer a variety of payment options to make your shopping experience as convenient as possible. The following payment methods are accepted on SilverHato.com:

      • Credit/Debit Cards: We accept all major credit and debit cards, including:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal: You can choose to pay securely through PayPal, a trusted and widely used online payment platform.

      • Gift Cards: We offer SilverHato Gift Cards, which can be used to make purchases on our website. Gift cards are issued electronically and can be redeemed at checkout.

      • Other Payment Options: Depending on your location and the payment gateways we support, additional payment options may be available. Please check at checkout for all available methods.

2. Payment Security

Your payment information is processed through a secure third-party payment gateway. We use industry-standard encryption protocols (SSL/TLS) to ensure that your sensitive information, such as credit card details, is protected during transmission.

We do not store your credit card details. All payment data is securely handled by the payment processor, and our website complies with the highest standards of data security to protect your privacy.

3. Payment Authorization

      • Order Confirmation: Once you place an order and submit your payment information, we will send you an order confirmation email containing your order details. This email is not an acceptance of your order, but rather a confirmation that your order is being processed.

      • Payment Authorization: By submitting your order, you authorize SilverHato.com to charge your selected payment method for the total amount of your order, including applicable taxes, shipping fees, and any discounts or promotions applied.

      • Fraud Prevention: We reserve the right to verify the authenticity of payment and shipping information to prevent fraudulent transactions. In certain cases, we may request additional documentation or delay processing your order until we can verify the payment details. If your payment is declined or suspected of fraud, we may cancel your order and notify you via email.

4. Payment Processing Time

      • Credit/Debit Cards: Payments made with credit or debit cards are typically processed immediately, and you will receive a confirmation email once your order is successfully placed.
      • PayPal: PayPal payments are processed instantly, and you will receive a confirmation of your transaction directly from PayPal.
      • Gift Cards: When using a gift card as payment, the balance will be applied to your order at checkout, and any remaining balance (if applicable) will be credited to your gift card for future use.

Please note that if we experience any delays in processing your payment or if there is an issue with the payment method you’ve provided, we will notify you as soon as possible.

5. Billing Information

      • Billing Address: During checkout, you will be asked to provide your billing address. This address must match the one on file with your payment provider (e.g., credit card company or PayPal).
      • Order Verification: We may contact you for additional verification if there is a mismatch between the billing address provided and the one associated with your payment method.

Note: To ensure the security of your transaction, we strongly recommend that you enter your billing address accurately.

6. Taxes

      • Sales Tax: Sales tax is applicable to orders shipped within certain states in the U.S. and will be calculated at checkout based on the delivery address. The tax rate will be automatically added to the order total and will be reflected in the final price.

      • Tax Exemption: If you are eligible for tax-exempt status, please contact our customer support team at info@silverhato.com before placing your order, and we will assist you in processing the tax-exempt purchase.

7. Discounts and Promotions

      • Discount Codes: If you have a discount or promotional code, you can apply it at checkout. The discount will be automatically deducted from your order total before taxes and shipping.
      • Promotions: Special promotions, sales, or discount events are available periodically. Please review the terms and conditions of each promotion to ensure your order qualifies. These promotions may have expiration dates or other restrictions.

8. Order Cancellations and Modifications

Once an order is placed, it is processed immediately to ensure timely shipping. We cannot guarantee that changes or cancellations can be made after the order has been confirmed. However, if you wish to cancel or modify your order, please contact us as soon as possible at info@silverhato.com. We will make every effort to accommodate your request before the order is shipped.

9. Payment Disputes

If you believe there has been an error with your payment or billing, please contact us immediately at info@silverhato.com. We will investigate and resolve any payment disputes as quickly as possible.

      • Chargebacks: If you initiate a chargeback with your payment provider, we may suspend or cancel your account. We strongly encourage customers to resolve any disputes directly with us before contacting the payment provider.

10. Contact Us

If you have any questions or concerns about our Payment Policy, or if you need assistance with your order or payment, please feel free to contact us: