Terms and Conditions

Effective Date: January 2, 2025

Welcome to SilverHato.com! By accessing or using our website, you agree to be bound by the following Terms and Conditions. These terms govern the use of our site and the purchase of products from us. Please read them carefully before placing an order or using our services. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms

By accessing and using SilverHato.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms may be updated or modified at any time, and any changes will be posted on this page with an updated “Effective Date.” We encourage you to check this page regularly for updates.

2. Use of Website

  • Eligibility: You must be at least 18 years old to make a purchase or use our services. If you are under 18, you may use our site only with the involvement of a parent or guardian.
  • Account Creation: In order to make a purchase, you may be required to create an account with us. You are responsible for providing accurate and up-to-date information, and for maintaining the confidentiality of your account credentials. You agree to notify us immediately if you suspect any unauthorized access to your account.
  • Prohibited Conduct: You agree not to engage in any conduct that may disrupt, interfere with, or damage the functionality of the Website, including but not limited to the use of automated scripts, hacking, or other malicious activities.

3. Products and Pricing

  • Product Information: We make every effort to ensure that the products, descriptions, and prices listed on our Website are accurate. However, we do not warrant that the content is error-free or complete. In case of errors in product pricing or descriptions, we reserve the right to correct such errors and provide you with an option to either continue your purchase at the correct price or cancel the order.
  • Pricing: All prices on the Website are displayed in U.S. Dollars (USD), and may be subject to change without prior notice. Any applicable taxes, duties, or shipping fees will be calculated at checkout.
  • Availability: All products on our Website are subject to availability. We may limit the quantity of products you can purchase. If an item becomes out of stock after you place an order, we will notify you promptly and give you the option to either wait for restocking or cancel your order.

4. Ordering and Payment

  • Order Process: By placing an order through the Website, you offer to purchase the product(s) selected. We will send you an email confirmation when we receive your order, which includes the order details. This email is not an acceptance of your offer; the contract between you and SilverHato.com is only formed when we process and dispatch your order.
  • Payment Methods: We accept the following payment methods:
    • Credit/debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Gift cards (for use on the Website) Payments are processed securely through third-party payment gateways. We do not store your credit card details.
  • Fraud Prevention: In order to protect both our customers and ourselves from fraudulent activity, we may require additional information or verification before processing certain orders.

5. Shipping and Delivery

  • Shipping Methods and Costs: We offer various shipping options. The cost of shipping will be calculated at checkout based on your location and the shipping method you select. We are currently only shipping to addresses within the United States.
  • Processing Time: Orders are generally processed within 1-2 business days. However, processing times may vary depending on product availability and shipping volume. Orders placed on weekends or holidays will be processed on the next business day.
  • Delivery Time: The estimated delivery time depends on the shipping method chosen at checkout. Typical delivery time is 5-7 business days for standard shipping. Expedited shipping options are also available.
  • Shipping Issues: In case of delays or issues with shipping, we will make every reasonable effort to resolve the issue and keep you informed.

6. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you may return most items within 30 days from the date of delivery, provided the items are in their original, unused condition. For detailed return instructions, please refer to our Refund and Returns Policy.
  • Refunds: Once we receive your returned items, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable, except in the case of damaged or defective products.
  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 3 days of receiving your order to request a return, replacement, or refund.

7. Intellectual Property

  • Ownership: All content on the Website, including but not limited to text, graphics, images, logos, trademarks, and software, is the property of SilverHato.com or its affiliates and is protected by copyright, trademark, and other intellectual property laws.
  • License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes. You may not copy, distribute, or reproduce any content from the Website without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, SilverHato.com is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website or products purchased through the Website. This includes, but is not limited to, loss of data, profits, or business interruption.

We are also not liable for any damages resulting from:

  • Your inability to use or access the Website
  • Unauthorized access to your account or personal information
  • Errors or omissions in product descriptions, prices, or content
  • Any technical issues that may prevent you from completing your transaction

9. Indemnification

You agree to indemnify and hold harmless SilverHato.com, its affiliates, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses arising from your use of the Website, your violation of these Terms and Conditions, or your violation of any third-party rights.

10. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the data practices described in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising out of or related to these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in California, and the language of arbitration will be English.

12. Termination

We may, at our sole discretion, terminate or suspend your access to the Website without prior notice if we believe you have violated any of these Terms and Conditions or for any other reason. Upon termination, all rights granted to you will immediately cease, and you must stop using the Website.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. You are encouraged to review these terms periodically to stay informed about our policies.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us: