Privacy Policy

Effective Date: January 2, 2025

At SilverHato.com, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make purchases. By using our website or providing us with personal information, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of information in order to enhance your experience with us and improve our services. The information we collect includes:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, address, phone number, email address, and payment details.
  • Non-Personal Information: We may also collect non-personal information about your use of our website, such as browsing patterns, IP address, device information, and the pages you visit. This data helps us improve the functionality and user experience of our site.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Processing: To process and fulfill your orders, including billing, shipping, and customer support.
  • Communication: To send you order confirmations, shipping notifications, and updates about our products or services.
  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or special offers. You can opt out of these communications at any time by unsubscribing.
  • Website Improvement: To analyze your browsing behavior and enhance the performance of our website. This helps us provide better product recommendations, customize your shopping experience, and improve overall site functionality.
  • Legal Compliance: To comply with legal requirements and prevent fraudulent activities.

3. How We Protect Your Information

We take the security of your personal information seriously and implement various measures to safeguard it:

  • Encryption: We use SSL encryption technology to ensure that all sensitive information, such as payment details, is transmitted securely.
  • Secure Servers: All personal data is stored on secure servers, protected by firewalls and other security protocols to prevent unauthorized access.
  • Payment Security: We do not store your credit card information. All payments are processed through secure third-party gateways like PayPal and Stripe to ensure your financial information is protected.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

  • Order Fulfillment: To process payments, deliver products, and handle returns and exchanges.
  • Marketing: If you opt-in to our marketing communications, we may share your information with partners who assist with our promotional campaigns.
  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction. We will notify you via email or a notice on our website if this occurs.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us track your activity on our website and remember your preferences. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

The types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly, such as remembering items in your shopping cart.
  • Analytics Cookies: Help us track and analyze visitor behavior on our website to improve user experience.
  • Advertising Cookies: Used to display relevant advertisements to you based on your browsing history.

For more information on how we use cookies, please refer to our Cookie Policy.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccurate personal information.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions (such as for legal or financial recordkeeping).
  • Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • Cookies: You can control cookie settings through your browser. For more information on how to manage cookies, visit your browser’s help section.

7. Third-Party Links

Our website may contain links to external websites or third-party services. These websites have their own privacy policies, and we encourage you to review them before sharing your personal information. We are not responsible for the content or practices of third-party websites.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you believe that we have inadvertently collected information from a child under the age of 13, please contact us immediately at info@silverhato.com, and we will take steps to delete the information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of the policy and post the updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: